If they die in a health care facility: Depending on prior arrangements, either the facility staff or the family will make the initial call to the funeral home. Please know your loved one will not be transferred into our care until we have spoken to your family and obtained permission to do so.

If your loved one dies at home: If they were being cared for by hospice, you’re first call should be to your hospice provider so they can make any necessary preparations for the funeral home to bring your loved one into our care. If your loved one passes unexpectedly, and they are not under the care of hospice, you should call 911 first. Afterward, make contact with the funeral home so that we can help guide you through the next steps and bring your loved one into our care as soon as possible.

When a death occurs away from home, please call us directly and we will coordinate with local services to ensure that your loved one can be taken into our care as soon as possible. We will work with them to transfer your loved one quickly and professionally.